What do you think comes to mind when employees think about their company's IT Department? If they're anything like the rest of the corporate world, you might hear things like, “I can't do my job because our IT Department is too slow,” or “I can't get you that report because the IT Department hasn't had a chance to fix my computer.” Now, try to imagine what your IT Department may be saying in response to your company employee’s complaints. Perhaps it goes something like this: “Our to-do list is as long as The Great Wall of China,” or “Why on Earth can’t some of these minor things be handled by the employees themselves.” In all honestly, both sides have valid points. Let's take a closer look at how business intelligence, or BI, can turn your IT departments frowns to smiles.