Issue	Cause	Solution
You receive an error when signing up with a personal email address (e.g., Gmail, Yahoo, Hotmail).	Power BI does not support personal email addresses from consumer services or telecommunication providers.	- Use a work or school email address instead. - If you don’t have one, register for a Microsoft 365 trial to create an onmicrosoft.com email for Power BI.
You receive an error message like: "We can't find you at contoso.com. Do you use a different ID at work or school?"	Your Microsoft 365 ID is different from your email address.	- Use the Microsoft 365 ID assigned by your organization. - If unsure, contact your IT admin for the correct credentials.

Possible Reason	Solution
Invalid or Expired Username/Password - Incorrect password due to keyboard settings. - Expired password.	✅ First, try logging into Power BI directly with the same credentials to verify they are correct. ✅ If the password is expired, reset it and update the credentials in Power BI integration.
Different Tenancy Used to Connect Microsoft Graph App - Power BI account is not from the same tenancy as the one granted in Microsoft Graph.	✅ Click on Reconnect in the Microsoft Graph tile. ✅ Use the Power BI Master Account credentials that match the granted tenancy. ✅ Ensure the account is a tenant administrator.
Master Account Uses a Different Authentication Method - Power BI Master Account is using ADFS, AAD Connect (with AD), or third-party authentication.	✅ Power BI currently supports cloud-based authentication only. ✅ To resolve this: 1. Sign in to Office 365 Admin. 2. Go to Active Users → Click Add a User. 3. Create a new user with a Power BI Pro license. 4. Grant Admin rights to this user in Power BI workspaces.
Password Contains Special Characters - Known issue with plus sign (+) in passwords.	✅ Change your password to remove the plus sign (+). ✅ Update your new password in Power BI. ⚠️ Microsoft is expected to fix this issue in a future release.

Issue	Possible Cause	Solution
Not receiving the report email	Incorrect or blocked email address	✅ Double-check that the email address entered in the subscription settings is correct. ✅ Check your spam/junk folder in case the email was filtered. ✅ Ensure your email provider isn’t blocking Power BI emails.
Subscription settings may not be configured correctly	Subscription is disabled or incorrectly set up	✅ Open the report in Power BI and navigate to the Subscriptions tab. ✅ Confirm that the subscription is enabled. ✅ Verify that the schedule is set to daily and the time zone is accurate.
Report data may not be available	Filters are applied, or no data exists for the selected period	✅ Ensure that the report contains data for the scheduled time period. ✅ Check if any filters are applied that may exclude current data.
Power BI service disruptions	Temporary outages or maintenance affecting email delivery	✅ Visit the Power BI Service Status page to check for known outages or maintenance activities.

Issue	Cause	Solution
You can’t sign up for a free or paid Power BI license, and you receive an error about self-service being disabled.	Your IT admin has disabled self-service sign-up for security or policy reasons.	- Contact your Microsoft 365 global admin to check if self-service is disabled. - Ask your Fabric admin about available trial or upgrade options.
Your organization manages sign-ups, and the process looks different from standard Power BI sign-up steps.	Your company has a custom self-service process for Power BI licensing.	- Follow your organization’s internal sign-up process. - If needed, check with your IT or global admin.
You are part of an organization and want to purchase Power BI Pro or Premium Per User (PPU) licenses.	Self-service purchase is restricted for educational, government, or Azure-deployed organizations.	- If using .gov or .mil emails, follow the special Power BI US Government enrollment process. - For Azure Government or China 21Vianet deployments, check Microsoft’s official guidance.
You want to pay for a Power BI license yourself.	You are signing up as an individual and need to purchase licenses.	- Select the number of licenses needed. - Complete the purchase using a credit card. - Assign licenses in the Microsoft 365 admin center.

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Power BI Common Email Issues – Troubleshooting Checklist